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7 Questions to Ask Your Commercial Carpet Cleaning Company

Posted by Hammond Knoll on Jul 25, 2019 10:00:00 AM

Editor’s note: This post was originally published on 2/4/16 and has been updated for accuracy and comprehension.

You can’t do it all.

Something’s bound to fall through the cracks, and all too often, it’s proper carpet maintenance.

Hiring a commercial carpet cleaning company is always a great way to protect your carpets and keep your office or business clean and allergen free. 

But do you know what questions to ask prospective commercial building carpet cleaners?

Here are some questions to keep in mind when you’re searching for a carpet cleaning service.

1. Will you do a free demo?

A reputable company will be happy to give you a demo of their services: Clean a portion of your store or office carpet so you can see what the finished product will look like.

2. Are you bonded and insured?

When chemicals are used inappropriately, there’s a greater chance that your carpet could damaged.

Working with a company that has the proper credentials ensures you don’t have to worry about any mishaps.

3.  Do you offer a written guarantee on your services?

Obtaining a written guarantee provides you with peace of mind. 

Plus you know that your business will be cleaned properly and that you can hold the company responsible if anything goes wrong.

4.  What method of cleaning do you use?

Does an all-natural cleaning solution and faster drying time matter to you?  

Make sure the commercial carpet cleaning service you choose to work with can tell you what their process entails and that you’re comfortable with the chemicals and methods used. 

5. Are the chemicals harmful?

The majority of reputable companies don’t use harsh chemicals when cleaning your commercial carpet.

In fact, commercial cleaning companies are more conscious than ever of the environment and lean toward “green” cleaning.  


There are also new regulations that cleaning manufacturers have to follow so that their products are safe for the environment, pets and children.

6.  Will you come to my business to give an estimate?

Having someone come in and see your space and provide an estimate is the best way to get a good price. A commercial carpet cleaning company will give you an estimate at no cost.

Over-the-phone estimates could result in you paying more than you expected. 

7.  What is your company’s history?

Check to see how many years your prospective commercial carpet cleaning companies have been in business. 

If one has a few decades of experience, it’s a good bet they also have employees and technicians that have many years of experience with the company.  

This says a lot about the company and the level of job satisfaction employees experience.

Choose the right commercial carpet cleaning company

You won’t have trouble making the right choice for you and your business’ cleaning needs when you have the right information.

Use these questions as a guide when you’re ready to hire a commercial carpet cleaning company. 

Feel free to contact Hammond Knoll for all your carpet cleaning needs.

Contact Us For an Estimate Today!



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