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6 Commercial Carpet Cleaning Myths You Shouldn’t Believe

Posted by Hammond Knoll on Jul 31, 2018 9:48:00 AM

If we had a dime for every time a business inquires about a mythical problem that can arise during commercial cleaning processes, we would have a dump truck full of dimes.

Not to say that these problems are all false.

Of course, they can and do occur on occasion – when the wrong cleaning process is used by an unprofessional company.

Although we love receiving dimes every time we answer the questions, let’s see if we can’t bust open the six commercial cleaning carpet myths business owners and building managers face so we can save YOU a dime or two  – or one thousand!


6 Commercial Carpet Cleaning Myths You Shouldn’t Believe


Myth 1: Carpet will be wet for 24 hours.

You’ve probably heard the horror stories of a carpet that was wet for 24 hours after cleaning.

Carpet should NEVER, EVER be wet for that long. We’re serious!

Only when the incorrect process, lack of fans and ventilation, or faulty equipment is used will drying times dramatically increase.

The truth

When carpet is professionally cleaned – depending on the cleaning process, level of soiling and fiber type – it should be left dry or slightly damp (and then dry within an hour or two).


Myth 2: Carpet only needs to be cleaned every few years

Commercial organizations and businesses falsely think that cleaning only needs to happen every couple of years. The expectation is that if the carpet that was purchased is of high quality, it shouldn’t show soiling within the first year or two.

And they’re giddy that they can put off the expense of a cleaning.

The truth

Ah, my business friend, that is definitely a myth.

Would you believe it if we told you that there is dirt, soiling and stains hidden in the carpet that will eventually cause the carpet to wear before it’s due time?

This leads to replacement costs sooner than much, much later?  

And the bacteria that grows can cause respiratory issues, allergies and skin irritations – which leads to employees missing work.

You are much better off committing to a regular maintenance schedule to keep the flooring clean and saving on replacement costs.


Myth 3: My janitorial service will clean everything and the carpet

Many janitorial companies create a “package of services” that includes components like:

  • Restrooms.
  • Trash.
  • Vacuuming.
  • Mopping.
  • Cleaning the carpet.  

In reality, these services appear inexpensive, especially since they are packaged together.

However, there is a BUT.

The truth

Janitorial services are perfect for taking care of the daily upkeep of an office space as mentioned above.  

However, for more than 79 years, we’ve been the go-to problem-solvers for businesses that believed this myth.

We’ve restored carpet that a janitorial service had poorly maintained.  

We’ve experienced bleach stains caused from using bleaching agent cleaners.

And heavily soiled areas that are heavily trafficked due to excess soap or detergent left in the carpet, which over time, attracts dirt and causes the carpet to get dirty – real quick.  

We’ve had to repair bubbles and wrinkles in carpet that resulted from over wetting, causing the backing to delaminate.

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Myth 4: All cleaning methods are the same

There are a handful of cleaning methods that are used both professionally and in-house.  

Consumers often hear things like this:

  • Don’t use a company that uses hot water.
  • The chemicals carpet cleaning companies use are harmful to your health
  • A rented machine is just as good as the cleaning machines the professional companies use.

The truth

Yes, it’s true.

There are a lot of cleaning methods available to your business.

The options can be overwhelming,  leaving you wondering, How do I know the best cleaning method for my situation? 

The answer:

A professional cleaning company will understand what you need and come up with a customized process for your flooring.

That vendor will consider these factors prior to choosing the right cleaning method:

  1. Manufacturer warranties. Using the improper cleaning method on a carpet WILL void all warranties. And a majority of commercial carpet cleaning companies do not follow guidelines.
  2. Fiber type. Different fiber cleanability responds well with some methods and not so well with others. Therefore, it’s important that the commercial carpet cleaning company understands which ones are a good fit.
  3. Length of time between cleanings. How much traffic does the carpet get on a daily or weekly basis? A professional company will ask these questions – and others – to determine the proper length of time between cleanings. Remember, soiling and spots can be hidden. The longer you wait to clean the carpet, the more likely wear will occur to the fibers of the carpet.


Myth 5: The chemicals used on the carpet are harmful

This can be true.

There are dangerous chemicals that can be used for carpet cleaning.

A majority of the time, the chemicals are harmful only if swallowed, come in contact with skin, or are inhaled at the time of cleaning.

The truth

Most reputable companies do not use harsh chemicals when cleaning carpet.

In fact, now more than ever, commercial cleaning companies are conscious of the environment and sway towards “green” cleaning.  

Cleaning manufacturers have changed their products due to new regulations that require cleaning solutions to be not only good for the environment, but safe for pets and children.


Myth 6: There are NO stains, so the carpet doesn’t need cleaning

If you don’t see something, is it still there?  

Most building managers are in denial that the carpet has stains, soiling and bacteria living in their carpet, because it’s not visible.

The truth

If you can’t see, it is it still there?  For sure!

Stains are hidden by the color and texture of carpet.

As we mentioned in myth 1, invisible soiling exists and will wear out the fibers over time as the carpet is walked on.

Imagine if there are hundreds of shoes that travel over the carpet every day.

THe fibers will wear out very quickly. Then, it’s replacement time!  

The pollen, dander and dust in the carpeting also cause allergies to flare up, and in severe cases, cause significant health issues.

Constantly sick employees is the last thing a business wants to deal with. And it’s completely avoidable.

Final thoughts

A reputable and professional carpet cleaning company will be able to answer these myths with knowledge and transparency.  

Don’t be afraid to ask questions and trust your gut on whether they are the right fit for your business.

Now that you’re armed with the truth about these myths, you know what to ask.

Don’t forget to check out their customer reviews. You’ll always get the full story from your trusted community.

We would love to hear other myths you have heard about commercial carpet cleaning. Send em’ our way: We dig a challenge!

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