Do you believe customers talk about your business?
If you answered NO, you may be wrong.
Whether they say it out loud or keep it inside, your customers could be saying "not-so-nice” things about the cleanliness of your business.
Being in the cleaning industry, we've heard it all. We won’t bore you with the long list, but we narrowed it down to the top five.
Check out the 5 things people may say – or think – behind your back about your business, AND how a commercial cleaning service can help.
1. “The restroom is so gross!”
This is what you’ll hear people say if they go into your restroom and find that the tile and grout around the toilet and urinals were stained with urine.
This is especially true if you’re running a restaurant. That IS something nasty to talk about.
2. “I wasn’t too impressed when I came in.”
First impressions are everything.
When a client enters your building, is the tile clean at the entrance? How about the walk-off mats or entry carpet?
If it shows soiling, the first thing that pops in their mind is, “Wow, if these people can't take care of their floor, how are they going to take care of me?”
3. “The furniture in my doctor’s office scared me.”
Waiting rooms always have two or three favorite chairs that are occupied by guests.
These seats take abuse more than the others. The arms become soiled and worn and coffee and other foreign stains end up on the seats.
It’s not very appealing for a doctor’s office, is it?
It can make patients wonder if the overall care they’ll receive is up to par.
4. “I don’t even want to eat in the break room.”
This is where the employees get to form opinions.
If the break-room floor is filthy, the microwave is full of food gunk, and the counters are a sticky mess, they aren’t going to feel appreciated.
And an unhappy employee definitely does not spread good cheer.
5. “I’m really turned off by the unkempt look of the exterior.”
Potential customers that drive or walk by a business every day will notice the flowerbeds, windows, paint and walkways leading up to the front door.
When the business looks run down and uncared for, it sends people right to your competition.
The impact of uncleanliness on your business
Whether customers think it or actually say it, the potential to lose a customer or employee is a huge negative cost – as well as a bad moment of truth for any business.
Remember, one unhappy customer can tell up to 10 people. And that’s certainly something you don’t want to be spoken behind your back.
However, there is one type of talk that a business owner would love to hear: The chatter of a cheerleader customer!
There’s one sure way to get that kind of feedback – using the services of a commercial cleaning company.
Let a commercial cleaning service take over
Are your customers saying any of these things about your business?
Why not take care of the problem before it gets out of hand. Imagine if your business was so clean, so cared for that customers don’t even notice.
And that’s a good thing!
You want customers singing your praises, not talking about your dirty floors.
When was the last time you had your floors professionally cleaned?